FAQS
BUYING ONLINE
HOW TO BUY?
To purchase from Lasec® Education's e-commerce store, you can either checkout as a guest or register to create a user account. To register an account, you will be asked to provide your email address and choose a password. Once your account is active, you can buy products, view your purchase history, and create a wishlist.
HOW TO ADD PRODUCTS TO CART?
1. On the product page, select the quantity and variant required.
2. Click ‘add to cart’. As you add products to your cart, you will see the number of items next to the cart icon (top right) increase.
3. Click on the cart icon (top right) to view a summary of all the products you have chosen. Continue browsing to add additional items or proceed to checkout.
4. Enter your relevant Shipping and Billing address details (Make sure to fill in all details correctly and note that we cannot deliver to a P.O Box). Please make sure the delivery address is available between 8:00 and 17:00 during weekdays as this is the time our couriers deliver.
5. Select your shipping method, if applicable. For Orders over R1000 (excl. VAT) at checkout, please select Free shipping.
6. Select your payment method
7. Select "Place Order" and you will receive your order confirmation number.
HOW TO CHECK OUT?
At checkout, you will be required to input a delivery address and select your preferred payment method.
PAYMENTS
WHAT ARE MY OPTIONS FOR PAYMENT?
We accept Visa and Mastercard credit cards. Alternatively, you can select to pay by instant or manual EFT. We accept EFT payments from all the major banks in South Africa. All transactions are processed in South African Rands (ZAR). The total price shown will include VAT and a delivery fee (where relevant).
If you select to pay by credit card, you will be directed to PayFast’s secure payment page. Enter your details and click pay. You will then receive order and invoice notifications and your order will be dispatched.
If you select to pay by manual EFT, you will receive an email with your order summary and our banking details. Please complete payment and email proof of payment to debtors@lasec.com as soon as possible. Once we have received proof of payment and funds reflect in our bank account, we will dispatch your order as soon as it is ready. All EFT payments take 24 – 72 hours to reflect in our Bank Account. Stock is only reserved and orders will only be dispatched once payment reflects, so please make payment as promptly as possible.
If you select to pay by instant EFT, you will be asked to choose your bank from a list of options. You will then be redirected to the online banking login screen for your bank. You will be asked to enter your online banking credentials to proceed. You will then be directed to a ‘once off payment’ screen. This screen will be pre-populated with the transaction amount. You will then need to click pay and enter a one-time PIN, which your bank will send to your email/cell phone. Payment will be processed, and you will be notified of the successful transaction.
ARE MY CREDIT CARD DETAILS SECURE?
We use PayFast to process payments securely. PayFast is PCI DSS compliant (Payment Card Industry Data Security Standards), SSL and 3D secure enabled. 3D Secure provides an extra layer of security when you use your credit card to transact online. You will have to register for 3D secure with the bank that issued you the card. For safety, your credit card details are not stored, and you will need to input them each time you make a purchase.
PRODUCT SEARCH
CAN’T FIND THE PRODUCT YOU'RE LOOKING FOR ONLINE?
We sell up to 2 000 products including a wide range of chemicals for Science experiments. If you can’t find what you’re looking for online, please email educationsales@lasec.com or contact one of our sales solutions specialists directly for assistance.
WHAT HAPPENS IF MY ITEM IS OUT OF STOCK?
If an item is out of stock, it should reflect as such on our website. Unfortunately, due to the digital nature of online shopping there is an opportunity for an order to go through for an item that is out of stock. If for whatsoever reason the item you ordered is out of stock, our sales team will immediately notify you.
INTERNATIONAL CUSTOMER
I’M AN INTERNATIONAL CUSTOMER, WHERE TO FROM HERE?
Currently, we process online payments in South African Rands (ZAR) only. If you are an international customer, we would love to assist you through our traditional sales channel. Please email educationsales@lasec.com or contact one of our sales specialists to place your order. Freight costs (including duties and customs charges) will be calculated separately.
NEWSLETTER
HOW DO I SIGN UP FOR THE NEWSLETTER?
You will find the newsletter sign-up button bottom right of the website. Submit your email address and press ENTER and you will be the first to receive special offers, sale alerts and teacher resources. If you no longer want to hear from us, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the email. Our newsletters will land in your mailbox once a month.
DELIVERY AND RETURNS
WHAT IS THE COST OF DELIVERY?
Delivery is free to all main cities in South Africa only, when you spend R1000 (excl. VAT) or more with us. Our standard delivery cost for orders under R1000 (excl. VAT) is R200 (excl. VAT) for delivery to all main cities within South Africa. For international orders, please contact one of our sales solutions specialists. We will calculate the delivery cost (including duties and customs charges) for you.
WHEN CAN I EXPECT DELIVERY?
Goods are transported by road freight. You can expect your parcel to arrive within 5-7 working days from receipt of payment, no matter where you are in South Africa. Although we try our very best to ensure this happens, we can unfortunately not guarantee it based on your delivery address, the location of the stock, and the availability with our couriers. Please take note that we simply cannot guarantee that your parcel will be delivered at a certain time. We will co-ordinate with the courier as much as possible and try to meet your time, but please rather give a 2 hour delivery window. If you are nervous that you may not be at home, rather add a place of work where someone will be at all times as your delivery address. During promotional periods, processing of orders could take up to 5 working days. If we do run into any unexpected delays, we will contact you.
PLEASE NOTE THAT NO DELIVERIES WILL TAKE PLACE ON WEEKENDS OR PUBLIC HOLIDAYS. Orders placed over weekends or public holidays will be processed on the next working day.
HOW DO I TRACK MY ORDER?
Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable. Please visit the relevant courier company’s website to track your order: https://www.rtt.co.za/track or https://globeflight.co.za/. Input the tracking number provided when the parcel ships and you will receive information about the status of your order. Unfortunately, our customer support team doesn't have the sbility to speed up the delivery or give you more information than already provided via the tracking link.
HOW DOES LASEC® EDUCATION HANDLE RETURNS?
You can request to return an item you have purchased within 7 working days of delivery. To return a product, please contact us via email customerservice@lasec.com or call your nearest sales branch. Include the order number in your communication. Once the return has been approved, we will arrange for the courier company to collect it from you. Please note that we charge a 15% handling fee for returns. Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account. We’ll also keep you updated on the progress of your return and refund via email. If a refund is issued we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account.
CAN I CANCEL MY ORDER?
If you would like to cancel your order before the goods have been dispatched, we’ll refund you. We do however charge a 10% admin fee to cover transaction and administration costs. If the goods have already been dispatched from our warehouse, you will need to request a return. Please contact our customer service team at customerservice@lasec.com to cancel your order.
HOW DO I EXCHANGE A PRODUCT FOR SOMETHING ELSE?
We do not currently offer product exchanges. You’re welcome to return unwanted goods. See returns section for details.
I’VE RECEIVED A BROKEN PRODUCT. WHAT IS MY NEXT STEP?
Please contact us via email customerservice@lasec.com to report the problem. Include your order number and a description of the damage in your communication. We will collect the damaged goods at our own cost. Once we have received and checked the product, we’ll replace it with a new product where possible or issue you with a full refund. Returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account. We’ll also keep you updated on the progress of your return and refund via email. If a refund is issued we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account.
MY ORDER IS INCORRECT, WHAT HAPPENS NOW?
Please contact us via email customerservice@lasec.com or call your nearest sales branch to report the problem. Include your order number and a description of the incorrect or missing items. We will resolve the problem for you as quickly as we can.
WHAT ARE YOUR OPERATING HOURS?
Our website operates 24/7, which means that you may purchase items off the website at any time.
Our Customer Service team is available Monday - Friday: 08:00 to 16:00. If you would like to get in contact with our Customer Service team please contact us via email customerservice@lasec.com or our contact page and we will get back to you within 24 hours.
CHEMICAL SAFETY DOCUMENTATION
WHERE CAN I FIND CHEMICAL SAFETY DOCUMENTATION?
To view Chemical Safety documentation, click here: http://cdn2.lasecsa.co.za/pdf/sds/
